To initiate a return and request a refund, please follow the instructions below:
- Contact our customer support: Before returning the item, we kindly ask you to reach out to our customer support team at email@example.com or fill out form below . Please provide your order number and the reason for the return. Our support team will assist you with the return process and provide you with any necessary instructions.
- Wait for instructions: After contacting our support team, they will guide you on the next steps for returning the item. They may ask for additional information, provide you with a return shipping label, or instruct you to send the item to a specific address.
- Package the item securely: Once you receive the return instructions, package the item securely. Ensure that it is well protected and packaged in its original packaging, if available. Include any accessories, manuals, or additional items that came with the product.
- Ship the item: Follow the instructions provided by our support team to ship the item back to us. If a return shipping label is provided, affix it to the package. If you are responsible for arranging the return shipment, we recommend using a reputable shipping carrier that offers tracking and insurance for the returned item.
- Await confirmation and refund: Once we receive the returned item and confirm its condition, our team will process your refund. We will initiate the refund using the original payment method used during the purchase. Please allow 7 business days for the refund to be processed and appear in your account.